Increase sales through customer service with Johann Diaz – Ep. 279
In this service-driven episode, Johann Diaz, Founder of Service Revolution Academy, shares how he helps his clients boost their sales and profitability by focusing on dramatically improving the quality of their service in the eyes of their customers. If you and your team are tired of the new logo rat race or are frustrated that your company's service is your industry's biggest secret, you won't want to miss this episode.
You will discover:
- How to differentiate even in a commoditized market
- Why you need to stop defining what is valuable and who should define it
- How do you diagnose whether your sales problem is a service problem?